Posted: Friday, December 22, 2017 11:48 PM
Job Description Our Guest Service Agents will provide professional guest service and service recovery to our clients through many mediums. They utilize not only inbound/outbound calls, but email, fax, system queues, various reports, social media, escalated complaints, management requests, property partners and other 3rd party partners. Responsibilities: Professionally represent BookIt.com® during inbound and outbound interactions with guests, potential guests, partners, and various departments while adhering to all interaction standards, policies and procedures. Provide professional guest/partner support and service recovery to achieve elation both internally and externally. Responds to requests and provides Guests with product and service information. Accomplishes service recovery by identifying, researching, and resolving guest issues. Assists Guests with new bookings. Supports sales and marketing initiatives by attaining individual, departmental, and company goals. Responsible for accurately documenting/recording all transactions. Responsible for collection of manual fees and mitigation of cost or expense to BookIt.com®. Qualifications: Requires full availability with nights, days, and holiday shifts with some flexibility to work different shifts based on business needs. Proficiency in using basic computer programs such as Microsoft Word, Microsoft Excel, Internet Explorer, and Google Chrome. Excellent written and verbal communication skills. Ability to overcome objections and solve guest concerns. Education/Experience: High School Diploma or equivalent with one to three months related experience and/or training. Benefits: Employer Paid Health Insurance Prescription Drug Coverage 6 Paid Holidays Paid Time Off Dental and Vision Coverage Company paid Life Insurance Voluntary Life, Short-term and Long-term Disability Insurance Flexible Spending Account Employee Assistance Program 401k – Eligible after 6 months. There is no vesting period. BookIt.com® will match 100% of employee deferral up to 3.00% of pay, plus 50.00% match of deferral over 3.00% of pay up to 5.00% of pay. BookIt.com is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law. Company Description BookIt.com is an online travel Agency that focuses on Guest Elation. BookIt.com provides a positive work environment for you to learn, grow and meet your fullest potential. We are serious about Guest Support, respecting others and working as a team to accomplish our goals. If these values appeal to you, then we may have a place for you in our team. BookIt.com prides itself in its high employee retention rate - and it shows. Many of our team members have been with the company since the beginning and many more have joined us in our vision of creating the best online travel company. BookIt.com® offers competitive salaries and excellent career growth.
• Location: Panama City
• Post ID: 13205757 panamacity