Posted: Monday, January 1, 2018 11:05 AM
Requisition #: HELPD01206 Job Title: Help Desk Technician I Location: Tyndall AFB, FL Clearance Level: Active DoD - Minimum Secret Clearance Required Certification(s): IAT Level II (Security+ and Operating System Environment Certification) **Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. ** SUMMARY: Provide hardware/software/network/peripheral and mobile device technical support. Document issues in trouble ticket system. Respond to/monitor/resolve issues/problems and log resolution into knowledgebase. Install/de-commission hardware/software. Implement software patches. Manage user accounts. Maintain equipment accountability/disposition. Comply with policies/directives DUTIES: Provide hardware/software/network/peripheral and mobile device technical support. Document issues in trouble ticket system. Respond to/monitor/resolve issues/problems and log resolution into knowledgebase. Install/de-commission hardware/software. Implement software patches. Manage user accounts. Maintain equipment accountability/disposition. Comply with policies/directives About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provide Information Technology (IT) services to the US Government, including several United States Civil agencies and various branches within the US Department of Defense. Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our "Listen. Think. Innovate." philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values. Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. QUALIFICATIONS EDUCATION AND CERTIFICATIONS: IAT Level II (Security+ and Operating System Environment Certification) BACKGROUND NEEDED AND YEARS OF EXPERIENCE: Minimum 2 years of relevant experience. TECHNICAL SKILLS (MUST HAVE): MS Office WORKING CONDITIONS: Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Location: Panama City
• Post ID: 13277977 panamacity